Our Company

Why choose Good Simple Foods?

At Good Simple Foods, we use only the finest, most flavorful, natural ingredients to prepare our Good Simple Food ®. We make and package our products in New York.

Where can I find Good Simple Foods products?

Our products can be found in more than 3,000 stores across the United States. Please call 315.252.2676 or email customerservice@goodsimplefoods.com for a store near you.

Does Good Simple Foods have its own retail store?

Yes, we have a Factory Store. Please visit us at 181 York Street in the historic City of Auburn, New York. Directions

Do you have a retail catalog?

No, we do not have a retail catalog at this time.

Who designs the packaging for Good Simple Foods?

A local aspiring female artist paints our beautiful watercolors.

Our Products

Do you make all your own products?

Yes! All of our products are made in New York using only the finest, most flavorful, all natural ingredients.

Where can I find the nutritional information for your products?

Please call 315.252.2676 or email customerservice@goodsimplefoods.com for nutritional information on our products.

How can I tell if my product has expired?

“Good Simple Foods uses a "Best Used By" date code on all our products.”

What is the shelf life on your products?

The recommended shelf life for our products is as follows:
Baking Mixes - 18 months
Pepper Jellies, Jams and Fruit Syrups - 18 months
Grilling & Glazing Sauces, Dessert Sauces - 12 months

Are any of your products sugar-free?

Sorry! At this time, all of our products contain sugar.

Do you have gluten-free products?

Yes, our Pepper Jellies, Jams, Dessert Sauces, Syrups and Grilling & Glazing Sauces are gluten free.

Are your products trans fat free?

Yes, all of our products are trans fat free.

Do your products contain nuts?

Yes, we are currently using tree nuts in some of our products.  We take great care to make certain that there is no co-mingling of ingredients among products.  If you have any further questions, please call or email us at customerservice@goodsimplefoods.com

Do I need to adjust the temperature for high-altitude baking?

A general rule of thumb is to increase the baking temperature by 25 degrees at altitudes above 3,500 feet.

What can I substitute for eggs in your baking mixes?

Egg Beaters can be substituted for eggs in all our mixes.

Can I use a bread machine to make your dessert bread mixes?

You do not need to use a bread machine for our dessert bread mixes.  Our dessert bread mixes bake in a conventional oven in less than an hour.  We do not recommend using a bread machine for our dessert bread mixes.

What do I do when my jar of refrigerated pepper jelly has crystallized?

All our pepper jellies and jams are made with pure cane sugar.  If you find crystals in your refrigerated pepper jelly or jam, remove jar lid and slowly heat in a microwave or on the stove in a saucepan of water.  This will dissolve the crystals.

Shipping

Who do you use for a shipping carrier?

Good Simple Foods ships all of our packages via United Parcel Service (UPS).

Do you ship to Alaska and Hawaii?

Yes, we ship to all 50 states.  If you are having a package delivered to Alaska or Hawaii, please contact our customer service at 315.252.2676 or email customerservice@goodsimplefoods.com for the shipping charge.

Do you ship to U.S. Territories?

Currently UPS Ground delivers only to Puerto Rico.  If you would like a package delivered to Puerto Rico, please contact our customer service at 315.252.2676 or email customerservice@goodsimplefoods.com for the shipping charge.

Do you ship to Canada?

Yes, we do ship to Canada.  Please call our customer service at 315.252.2676 or email customerservice@goodsimplefoods.com for the shipping charge.

Do you ship to PO Boxes?

Sorry!  We can not ship to PO Boxes.  UPS requires a numerical street address for all deliveries.

Can I specify the exact arrival date?

Yes! Our website will ask you for the day you want your package delivered.  Good Simple Foods will ensure that your package arrives by your chosen date.

Placing An Order

Can I fax my order to you or send it via email?

Yes! We try to make ordering as simple as possible.  If you wish, fax your order to 315.282.0720 or if you prefer, email it to customerservice@goodsimplefoods.com.

How do I know if my on-line order was received?

You will receive a confirmation email once your order has been received.  Please review your confirmation and let us know if any changes need to be made.

What if I need to change or cancel my order?

Please call us at 315.252.2676 between 8:30 a.m. – 4:00 p.m. EST and someone in customer service will gladly help you.

How far in advance can I place an order?

You may place an order as early as you wish.  We gladly accept orders when it is most convenient for you.

Can I ship to multiple addresses?

Yes, you may designate multiple addresses for recipients when placing an order on our website.

Is my credit card information secure?

At Good Simple Foods we ensure you, our customer, that we will do our best to protect your privacy.  Such personal information as your name, address, email address and credit card information will be dealt with in the most secure fashion by our trustworthy customer service staff.

How are your delivery charges calculated?

Shipping charges are based on the total merchandise cost to each delivery address using our Standard Shipping Rate chart below for the 48 contiguous states.  For delivery to Alaska, Hawaii and Puerto Rico, call 315.252.2676 or email customerservice@goodsimplefoods.com for the shipping charge.  For all orders to Canada, please call 315.252.2676 or email customerservice@goodsimplefoods.com for the United Parcel Service Standard shipping charge.  For expedited shipping, Next Day Air and Three Day Select will be calculated by weight and zone.

Total Merchandise	Shipping Charge
Up To $30.00	$8.00
$30.01 - $50.00	$10.50
$50.01 - $75.00	$13.50
$75.01 - $100.00	$15.50
$100.01 - $200.00	$20.00
$200.01 +	12%